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“Personal Information” is information that identifies you as an individual or relates to an identifiable individual. We collect the following Personal Information about you:
How do we collect your Personal Information? The Personal Information we process is provided by you, either by entering Personal Information into the App, or, if you connect the Spa to our network, through Personal Information it sends to us with regard to your use and operation of the Spa.
If you allow other users to control the spa, you will receive an alert when another device access the spa. Please ensure that when providing us with such information, you have the corresponding permissions. By sending this information to us, you confirm that you have such permissions.
We and our service providers use Personal Information for the following purposes:
We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or based on our legitimate interest.
We disclose Personal Information:
We also use and disclose your Personal Information as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so:
We store Personal Information in Spa Applications that are hosted on servers located in the USA and are subject to strict IT security protocols. We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization. However, please note that although we take steps to protect your information, no system is ever completely secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by using contact details provided below.
We would like to make sure you are fully aware of all of your Personal Information protection rights. If you would like to request to access, correct, update, suppress, restrict, or delete Personal Information, object to or opt out of the processing of Personal Information, or if you would like to request to receive a copy of your Personal Information for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us by using contact detail provided below. We will respond to your request consistent with applicable law.
If you would like to exercise any of these rights, please contact us by emailing us at
Personal Information Protection [email protected], or by contacting us via the following addresses:
For European Customers:
Watkins Belgium, Siemenslaan 10, 3650 Dilsen-Stokkem, Belgium
For UK Customers:
Watkins Distribution UK, Little Boyton Hall, Roxwell, Essex, CM1 4LN, United Kingdom
For all other Customers:
Watkins Wellness, 1280 Park Center Drive,Vista, CA 92081, United States
We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:
Our Spa services are not directed to individuals under the age of sixteen (16), and we do not knowingly collect Personal Information from individuals under 16
Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using our Spa services, you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.
ADDITIONAL INFORMATION REGARDING THE EEA: Some non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your Personal Information. You may obtain a copy of these measures by contacting us by using the contact details provided below.
Unless we request it, we ask that you not send us, and you not disclose to us, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) when using our Spa products and services.
For European Customers, you can contact our Belgian subsidiary:
+32 (0) 896 232 70
ADDITIONAL INFORMATION REGARDING THE EEA: You may also lodge a complaint with an EU/EEA data protection authority for your country or region where you have your habitual residence or place of work or where an alleged infringement of applicable data protection law occurs. A list of data protection authorities is available at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.