Customer Service

Please let us know how we can help improve your Caldera ownership experience.

For questions regarding spa set-up, operation or maintenance, contact your local authorized Caldera dealer.

For manufacturer questions call 800-999-4688, ext 8432. Starting May 9th phone hours are 8am to 5pm Monday and Tuesday and then 8am to 3pm Wednesday through Friday, PST. For urgent issues please contact us by phone during the hours stated.

For any non-urgent communications please complete the form below and your request will be sent over to our Customer Care Department. Due to an increase in online requests, there may be a delay in response. Thank you for your patience.


  • Tell us about your Spa

  • MM slash DD slash YYYY
  • Dealership Information