Customer Service

Please let us know how we can help improve your Caldera ownership experience.

For questions regarding spa set-up, operation or maintenance, contact your local authorized Caldera dealer.

For manufacturer questions call 800-999-4688, ext 8432. Phone hours are 7am to 4pm Monday through Friday, PST. For questions about spa lead times, visit our FAQ page. For urgent issues please contact us by phone during the hours stated.

Please note, our offices will be closed to incoming calls on Thursday, May 11, 2023, while we maintain our records and systems. Please allow additional time for a response to your inquiry as we will have a limited staff available during the following week.​

For any non-urgent communications please complete the form below and your request will be sent over to our Customer Care Department.


  • Tell us about your Spa

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  • Dealership Information